Returns & 14-Day Refund Guarantee
Your satisfaction is our priority. On Shoppi, you can return eligible products within 14 days of delivery through a simple, transparent process.
14-Day Right of Withdrawal
In compliance with EU Consumer Protection (Directive 2011/83/EU), you have 14 days to request a full return.
Direct Refund
Refunds are processed to your original payment method (Credit Card, Shoppi Pay, PayPal) upon inspection.
Global Shipping Hubs
Ship your item back to the closest logistics center (UK, Germany, Czech Republic, or Italy).
Step-by-Step Return Guide
1. Access Account
Go to Your Account > Orders and locate the item you wish to return.
2. Request RMA
Select your return reason to generate a return authorization code (RMA).
3. Pack Item
Pack the item securely in its original packaging with all tags and accessories intact.
4. Ship & Refund
Ship the package to the assigned hub. Payouts complete within 5-7 business days of arrival.
Official Shoppi Return Logistics Hubs
Ship your return to the address specified on your RMA authorization ticket:
United Kingdom (UK Hub)
Shoppi Logistics
Suite #975, 2E Parkinson Road
Liverpool, L9 1DL (Merseyside)
United Kingdom
Germany (EU Central Hub)
Shoppi Logistics
Suite #975, Hauptstrasse 20
Neugersdorf, 02727 (Sachsen)
Germany
Czech Republic (EU East Hub)
Shoppi Logistics
Suite #975, Slevacska 476/2A
Rumburk, 40801 (Ustecky)
Czech Republic
Return Conditions & Exclusions
Eligible Items
Unused clothing, electronics, accessories, and physical goods in pristine condition with original tags and unbroken seals.
Non-Returnable Items
Perishable goods, custom made-to-order items, unsealed personal care items (cosmetics, underwear), and downloaded digital media.
Need help with a return?
Our customer support team is available 24/7 to guide you through your return request.
Contact Shoppi Support